Take card payments, ship with the carriers you like, send your newsletters, measure and advertise with Google and Meta, and sell over the counter. Add any of them from your dashboard in a click. Every add-on is included in every plan.
Customers pay by bank transfer, and your bank statement marks the orders paid.
At checkout customers can choose to pay by bank transfer: they see your IBAN, BIC and a reference unique to their order, and the order waits for the money with its stock held. Upload your bank statement (CAMT.053 or CSV) and the payments are matched to their orders by reference and amount; anything that does not match is listed for you to match by hand. A reminder goes to the customer before the order is cancelled, after the number of days you choose.
iDEAL, Bancontact, BLIK, Klarna, Apple Pay and more, beside cards.
Shoppers see the ways people pay in their own country next to the card form: iDEAL in the Netherlands, Bancontact in Belgium, EPS in Austria, Przelewy24 and BLIK in Poland, Klarna, SEPA Direct Debit, Apple Pay and Google Pay. Each can be switched on or off, and each shows only where it belongs and in the currency it takes. It runs through your Stripe account, so add Stripe first; Stripe charges its own fee for each method.
Customers pay by card at checkout, and the money goes to your own Stripe account. An order counts as paid only once Stripe says so. Refunds go back to the card from the order’s page.
Included in every planWith your own Stripe account
Send your newsletters and campaigns through Resend.
Newsletters, abandoned-basket reminders, back-in-stock alerts and review requests go out through your own Resend account, kept apart from your order emails. Many mail hosts do not allow marketing email at all; Resend does. You need an API key and a sending domain verified in Resend.
Send newsletters through any provider that offers SMTP.
Newsletters, abandoned-basket reminders, back-in-stock alerts and review requests go out through a provider of your choice, such as Brevo, Mailgun or Amazon SES, kept apart from your order emails. You need its SMTP server, a username and password, and a sending domain it has verified.
Remind customers who left something in their basket.
When a customer starts the checkout, ticks the box for marketing email and leaves, they are sent a reminder with what is in their basket and a link back to it, on any device. Choose when it goes, add up to two more, and put a discount code on the last one if you like. Nobody who did not agree is ever emailed, and the Campaigns page shows how many baskets came back through the link and how many some other way.
A sold-out size shows a form instead of the basket button. Customers leave their email, and when the size is back on sale they are sent a link straight to it, with that size chosen, and a push to their phone if they asked for one. Requests last 90 days. Your Waiting for stock page lists what people are waiting for, so you know what to reorder first.
Sell gift cards, and take them at the checkout and the till.
Customers buy a gift card in the amounts you choose and it is emailed to them, or to the person it is for with their message. Issue one by hand for a refund or a competition. Cards are spent at the checkout and at the till, part of a card or several at once, and you can see what is still owed on them.
Chat with customers on your shop, from the dashboard.
A chat window on every page of your shop, answered from the dashboard or a phone, with a sound and a notification when someone writes. When nobody is in, customers leave their email and the reply reaches them there. Conversations stay in your shop’s own database: nothing goes to an outside company.
Customers earn points on what they spend, and spend them as money off.
Customers earn points on what they pay for, on your website and at the till, once the payment is in, and spend them as money off at the checkout or the counter. Choose how many points a euro earns and how many take a euro off. A refund takes back what it earned, and you can see what the points still to be spent are worth.
Popups, bars and slide-ins for offers and sign-ups.
Show a popup, a bar along the top, a slide-in or a full-screen announcement on your shop: for a sale, a discount code, a newsletter sign-up or news. Choose the pages, devices and visitors each is for, when it appears, and how often someone sees it, and see how many saw it, clicked and bought.
A box on every product page lets customers ask about fit, fabric or care. Questions wait for you in the dashboard; answer on the product page, with only the asker’s first name, so it helps the next customer too, or just to them by email. Nothing is shown until you answer it.
Your storefront without the “Powered by” line at the foot.
Every shop on the platform has a small “Powered by” line at the foot of its pages, linking to the platform with your referral code, so a shop that signs up through it earns you the referral reward. Add this and the line goes; remove it again whenever you like.
A photograph of a garment being worn is often the most useful thing on a product page. Customers signed in to an account add photographs while writing a review, they go through moderation with it, and they are shown beside it on the product page. Choose how many per review in your review settings. Reviews need to be switched on too.
Reports each sale to your Google Ads account as a conversion, so your campaigns learn what works, with remarketing if you want it. Cash-on-delivery sales, which are only real once paid at the door, can be downloaded and uploaded as offline conversions.
See where your visitors come from and what they buy.
Sends visits and purchases to your own Google Analytics 4 property. Purchases are sent from the server too, so ad blockers do not hide sales. Nothing is sent until a customer accepts analytics cookies.
Your catalogue as a product feed for Google Merchant Center, kept up to date by itself, so your products can appear in Google Shopping and in shopping ads. The dashboard shows which products the feed leaves out, and why.
Coming soonWith your own Google Merchant Center account
Advertise on Facebook and Instagram, and sell from your catalogue there.
The Meta pixel and the Conversions API report visits and sales to your Meta business account, with the customer’s consent, and your catalogue is offered as a feed for Facebook and Instagram shops and Advantage+ ads.
Build your own reports, save them and export them.
Answer the questions the standard reports do not: pick what to report on, the figures and how to group them, filter and sort, and see it at once. Save a report to run again, share it with your staff, start from one of the ready-made ones, and download it as a spreadsheet. Everyone sees only what their role lets them.
Sell over the counter, from the same stock as your website.
A point of sale that runs in the browser on a counter computer or tablet. Scan or search, take cash or card, print receipts, take returns, hand over click and collect orders, and count the cash drawer at the end of the day. As many POS registers as you have counters.
Customers see prices and pay in their own currency.
Visitors see your prices in their own currency, chosen from where they are or from a switcher in the header and footer, and pay in it by card. Prices are converted at the European Central Bank’s daily rate, with a margin of your choice to cover conversion fees, and rounded to the endings you pick. Your prices, reports and VAT returns stay in your own currency.
Bring in products, customers and orders from a spreadsheet or another shop.
Upload a spreadsheet, or the export from your old shop, and match its columns to yours. A preview shows what each row will do before anything is written, with the problems spelt out, and pictures are fetched for you. Run it, watch it go, and undo the whole import if it was not what you meant.
Labels and tracking for DHL, DPD, GLS, PostNL and 160+ carriers.
Print carrier labels for any of your Sendcloud carriers from the order or the packing screen. The tracking number is saved on the order and emailed to the customer, and the order moves to shipped and then delivered as the carrier scans the parcel. Link each of your delivery rates to a Sendcloud shipping method once, and every label uses the right one. You need a Sendcloud account and an API integration in it.
